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“We’re coming in for all sorts of flack on social media – it’s so unfair.” “I can’t believe this one person is causing us so much trouble.” “My business is being wrecked by this publicity.” “Our reputation is going to be ruined.” “I’ve got journalists hounding me for a comment.” “I thought it would go away if I ignored it.” “I need to reassure my customers and staff that everything’s OK.”

If you say, “It’ll never happen to me”, think again.

Every day across the UK, businesses are affected by situations that can damage their hard-earned reputation. High-profile cases like KFC running out of chicken are well documented. These big brands have the luxury of big teams and big budgets to throw at campaigns to offset negative publicity. But what about smaller businesses …

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Case Studies

For over 25 years, we've been helping businesses protect their reputation. Here's a tiny sample of some recent cases.

Commercial property used for sexual activities

OFSTED report closes training company

Dating agency threatened with exposure in national press

One of my co-directors was found guilty of drink driving. I was concerned that if it got out, we’d suffer from negative press and loss of business. As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.

I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink. Your patience, clarity of thought and advice were just what I needed to get me through the emotional roller coaster.

Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.

My business was facing a torrent of unfair criticism on Facebook. It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed. Thank you from the bottom of my heart.