Reputation Matters
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Crisis Communications

Crisis Communications Services

If you’re in the middle of a crisis, don’t panic. Above all, don’t ignore it.  We can help by swinging into action immediately.

Perhaps you have a journalist threatening to run a damaging story and pushing you for a comment. Maybe they’ve already run something because when they contacted you, you ducked their call. Possibly what they’ve run is inaccurate and unfair.

What if your investors, employees, customers or other stakeholders see the article?  Should you tell them about it? Can you get it corrected?

Chances are you’re like a rabbit in the headlights. Journalists have a way of reducing even the bravest, most innocent, of souls to gibbering wrecks.

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We can help you deal with all of these situations – whether speaking to a journalist on your behalf, drafting carefully considered statements or requesting a correction or retraction.

The key thing is to act quickly so don’t delay, get in touch now.

My business was facing a torrent of unfair criticism on Facebook.  It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed.  Thank you from the bottom of my heart.

Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.

I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink. Your patience, clarity of thought and advice were just what I needed to get me through the emotional roller coaster.

One of my co-directors was found guilty of drink driving.  I was concerned that if it got out, we’d suffer from negative press and loss of business.  As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.