Professionally trained and qualified, our crisis comms experts work closely together to ensure all bases are covered when managing a crisis.

Perhaps you’re faced with a potentially damaging TV investigation?  Or an interview with a national journalist? Maybe you’re under attack on social media? Or need someone to draft communications to your staff, customers and suppliers?

Whatever the scale of your crisis, the Reputation Matters team will use their collective expertise to help you and ensure your reputation remains intact.

Ruth Shearn - Ruth Shearn - 35 years’ experience

Ruth Shearn

Victoria Richardson - Victoria Richardson - 15 years’ experience

Victoria Richardson

Neil Watts - Neil Watts

Neil Watts

Your calm and steady approach was everything I needed when my business was being unfairly criticised in the national press. You stopped me from responding in haste, which I realise now, was the worst thing I could have done! Thank you, thank you, thank you.

My business was facing a torrent of unfair criticism on Facebook.  It stemmed from one negative post by an ex-employee and escalated like wild fire. Your level-headed, practical advice helped get the negative comments removed.  Thank you from the bottom of my heart.

One of my co-directors was found guilty of drink driving.  I was concerned that if it got out, we’d suffer from negative press and loss of business.  As it happened, there was no backlash but being able to contact you and have some pre-prepared statements and letters ready was reassuring.

I thought the problem would go away if I ignored it. It didn’t. I was reluctant to use you but can honestly say, your support and advice helped pull me back from the brink. Your patience, clarity of thought and advice were just what I needed to get me through the emotional roller coaster.